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Navveen Balani Making systems intelligent, efficient & responsible

You're running last year's playbook

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A tool’s capability changes in months. Your approvals, processes, and habits update in years. So you’re almost always running last year’s playbook on this year’s capability, and the gap isn’t a skills problem. It’s a speed-of-absorption problem. The edge goes to whoever closes it fastest. What in your operating rhythm is still built for the old speed?